Español
Your cart
There are no more items in your cart
Terms and conditions of sale
General
The General Conditions of Sale (hereinafter, "GCS") of the contractual relationship that has as its object the purchase and sale of products offered from the website www.trialworld. es/tienda-trial/ owned by SOCIAL BALANCE (hereinafter, "SOCIAL BALANCE"), with owner SOCIAL BALANCE with CIF B84991360, Calle Rodeo 57, CP 28250 Torrelodones - Madrid (Spain) and the natural or legal persons (hereinafter, "customer") who express the will to purchase such products by means of the request made via Internet, through this web site. The customer's request constitutes the particular conditions to which these GCS are associated, which the customer must consult prior to the purchase of the product. The customer is exposed through the website www.trialworld.es/tienda-trial/ these GCS, to read, print, file and accept, the customer can not buy the product without such consultation has occurred. The customer will always have these GCS in a visible and freely accessible place on the website. The present GCS together with the request for the specific products made by the client imply the formalization of the purchase contract between SOCIAL BALANCE and the client, who affirms that:
a) To have read, understood and accepted the present General Conditions of Contract.
b) That he/she is a person of legal age and with full capacity to contract.
Applicable legislation and alteration of the GCS
The present GCS are subject to the provisions of Law 7/1998, of April 13, 1998, on General Contracting Conditions, Law 26/1984, of July 19, 1984, General Law for the Defense of Consumers and Users, Royal Decree 1906/1999, of December 17, 1999, which regulates Telephone or Electronic Contracting with general conditions, Organic Law 15/1999, of December 13, 1999, on the Protection of Personal Data, Law 7/1996, of January 15, 1996, on the Regulation of Retail Trade and Law 34/2002, of July 11, 2002, on Information Society Services and Electronic Commerce. SOCIAL BALANCE reserves the right to modify these GCS at any time, without prior notice to the customer, who in any case, is solely responsible for reviewing them as an essential prerequisite to the purchase of any product available through the TRIALWORLD STORE website. In any case, the GCS that were displayed on the website at the time the customer acquires the relevant products will be considered valid and applicable.
Information on the products offered for sale
The descriptions of the products offered by TRIALWORLD STORE on its website are based on the information provided by the brands and/or suppliers of the products. All data included in each product sheet and/or in its photograph are for information purposes only. TRIALWORLD STORE undertakes to take all measures within its power to correct any errors or omissions as soon as possible after having been informed of them.
Orders
Customers may place their orders through the shop window of www.trialworld.es/tienda-trial/. To do so, they must ensure that they are fully authorized to use the card or payment account provided. Only persons with the necessary legal capacity to enter into contracts relating to the kind of goods and services proposed on this website may place orders on SOCIAL BALANCE. The data stored by TRIALWORLD STORE constitutes proof of all transactions carried out between TRIALWORLD STORE and its customers. TRIALWORLD STORE will confirm to the customer, by email, that his order has been registered. Contractual information will be provided by TRIALWORLD STORE to customers through its website. In the event that TRIALWORLD STORE intends to use the e-mail address provided by the customer in the context of the subscription of his orders, for the sending of subsequent commercial communications, it shall not expressly inform the customer or request his consent. Such consent may be revoked by the customer at any time by simply sending an e-mail to TRIALWORLD STORE at the following address: tienda@trialworld.es.
Delivery Methods and place of delivery
The products will be shipped to the shipping address that the customer has indicated during the ordering process. For purchases made in TRIALWORLD STORE we ship to Spain (including Ceuta, Melilla and Canary Islands) and Portugal (except Madeira and Azores). DUA Import, customs clearance and other special taxes (IGIC, IPSI ...) are not included. For orders destined for the Canary Islands, Ceuta and Melilla will not apply promotions related to shipping costs. Orders with delivery to PO Boxes will not be accepted. In order to optimize the delivery to all parties, we thank the customer to indicate an address where the order can be delivered within normal working hours.
Delivery time
The delivery time is 3 to 5 working days after the completion of the order if the products are in our warehouse for orders in Spain and Portugal. If the products are not in our warehouse, the specific delivery time will be promptly indicated to the customer. Delivery times are based on working days. In case of delay caused by force majeure, while the product is in the logistics phase, TRIALWORLD STORE will inform the customer of this circumstance. Delivery times are average times corresponding to the preparation and shipping times of the products, calculated on the basis of the estimated date of receipt of the goods in our warehouses. These times may vary depending on the destination. Each delivery is considered to have been made from the moment when the carrier makes the product available to the customer or the person authorized by the customer, which is materialized through the control system used by the carrier.
Precautions to be taken at the time of delivery
It is up to the addressee to check the shipments upon arrival, to express any observations and to submit any complaints he/she deems appropriate, he/she may even refuse the package if it is likely to have been opened or if it shows clear signs of deterioration. These observations or complaints must be sent to the carrier and to TRIALWORLD STORE. If the products delivered do not conform in nature or quality to the specifications indicated on the delivery note, the customer must, under penalty of expiry, make his claims within 15 calendar days of delivery. In case of delay, breakage or receipt of an incomplete order, the customer may contact TRIALWORLD STORE through the web contact.
Withdrawal
The customer has 15 calendar days to exercise his right of withdrawal. The withdrawal will give rise to a credit in the form of a check valid for future purchases in TRIALWORLD STORE for the value of the product price, but does not include any possible delivery costs by the customer to TRIALWORLD STORE.
The product must be in perfect condition and properly packaged, as far as possible with its original packaging and labeling, otherwise the product will suffer a depreciation that the customer will have to assume. The return may not take place in any case if the products supplied were clearly subject to use and provided that the use does not go beyond the mere verification of the good condition and operation of the same. There must be no writing, stickers or packaging tape on the product. The product must keep all the accessories with which it has been served and are typical of the brand. The return number must be clearly written on the outside where the shipping address is indicated. For sanitary and hygienic reasons we do not accept returns or exchanges of underwear or swimwear products.
Return or Exchange
Purchased products may be returned within 15 calendar days of receipt. There are two types of returns: - Return for Change of size or color. - Return due to TRIALWORLD STORE's error. TRIALWORLD STORE establishes the following procedure for returns or exchanges detailed below: The customer will have a period of 15 calendar days from the time of receipt to notify the return/exchange of your order or part thereof. This notification must be generated from the menu: My Account / Orders / View (Return). After choosing the items to return/exchange and sending the request, an automatic response will be generated indicating a return/exchange code and the steps to follow. TRIALWORLD STORE will be in charge of the collection and reshipment management, and the costs will be borne by the customer, unless it is a return by mistake of TRIALWORLD STORE. The return of products will give rise to a credit in the form of a check to be consumed at TRIALWORLD STORE equal to the purchase price of the product/s returned deducted.
Conditions for returning/exchanging a product:
The product must be in perfect condition and correctly packaged, as far as possible with its original packaging and labeling, otherwise the product will suffer a depreciation that the customer will have to assume. The return may not take place in any case if the products supplied were clearly subject to use and provided that the use does not go beyond the mere verification of the good condition and operation of the same. There must be no writing, stickers or packaging tape on the product. The product must keep all the accessories with which it has been served and are typical of the brand. The return number must be clearly written on the outside where the shipping address is indicated. For sanitary and hygienic reasons we do not accept exchanges or returns of underwear or swimwear products.
Warranty
The products for sale in TRIALWORLD STORE are covered by the legal guarantee of 2 years from delivery, in accordance with the provisions of the rules of consumers and users. The consumer must inform TRIALWORLD STORE of the lack of conformity within two months of becoming aware of it. For any questions or requests for information, you can contact TRIALWORLD STORE Customer Service via the contact email: tienda@trialworld.es
Prices
The prices of the products displayed are indicated inclusive of all taxes and exclusive of preparation and shipping costs. The shipping costs can be seen before finalizing the purchase and are shown separately, with a maximum amount of 9,95€. As regards the comparative prices indicated next to the selling price, they are established using either the catalog price provided by the supplier or the prices established by TRIALWORLD services in one or more points of sale. In any case, TRIALWORLD has the supplier's consent to sell its products at the proposed prices. TRIALWORLD reserves the right to modify these prices at any time, however, the products will be invoiced on the basis of the rates in force at the time of the registration of the orders. The products remain the property of the supplier until full payment of the price. TRIALWORLD reserves the right to refuse any order from a customer with whom there is a dispute.
If an error is made with the price of a product, Trialworld will retain the right to refuse or cancel any order with the incorrect price. If the order has been confirmed and your credit card charged, TRIALWORLD will immediately issue a charge for the incorrect price amount.
Availability of the products
The quantities of each product offered on TRIALWORLD are limited. The reservation of the products by the partners will be effective at the end of the purchase process, that is to say at the time of the payment. In case of unavailability of a product once the order is placed and before the end of the shipping process of the sale in question, the customer will be informed by e-mail or telephone of the partial shipment or cancellation of his order. If the account had already been debited at the time of giving the information concerning the unavailability of the product, a refund will be made for the corresponding amounts, informing the customer about it by sending an e-mail. Once this procedure is initiated, TRIALWORLD will contact the customer by email and will proceed to refund the amount paid by the customer through the payment method used for the purchase or the one indicated at the time and as soon as possible.
Payment
Payment of purchases is made by credit card or bank transfer. The accepted credit cards are: Visa and Mastercard. The amount of the purchases will be debited from the customer's bank account upon receipt of confirmation of authorization from the bank payment centers. In the event of a refusal by the bank, the order will be automatically cancelled. In the event that the purchase has actually been made by the customer who demands the cancellation of the charge, the latter must compensate TRIALWORLD for any damages caused by such cancellation.
Delivery Methods and place of delivery
The products will be sent to the delivery address indicated by the customer during the order process. For purchases made in TRIALWORLD we ship to Spain (including Ceuta, Melilla and Canary Islands). For orders destined for the Canary Islands, Ceuta and Melilla will not apply promotions related to shipping costs. Orders with delivery to PO Boxes will not be accepted. In order to optimize delivery to all parties, we thank the customer to indicate an address to which the order can be delivered within normal business hours.
Delivery time
The delivery time is 72 hours after the completion of the order if the products are in our warehouse for orders in Spain. If the products are not in our warehouse, the specific delivery time is indicated in the product sheet in the shipping section. Delivery times are based on working days. In case of delay caused by force majeure, while the product is in the logistics phase, TRIALWORLD will inform the customer of this circumstance. The delivery times are average times corresponding to the preparation and shipping times of the products, calculated on the basis of the estimated date of receipt of the goods in our warehouses. These times may vary depending on the destination. Each delivery is considered to have been made from the moment when the carrier makes the product available to the customer or the person authorized by the customer, which is materialized through the control system used by the carrier.
Precautions to take into account at the time of delivery
It is up to the addressee to check the shipments upon arrival, to express any observations and to submit any complaints he/she deems appropriate, and may even reject the package if it is likely to have been opened or if it shows clear signs of deterioration. These observations or complaints must be sent to the carrier and to TRIALWORLD. If the products delivered do not conform in nature or quality to the specifications indicated on the delivery note, the customer must, under penalty of expiry, make his claims within 90 calendar days of delivery. In case of delay, breakage or receipt of an incomplete order, the customer may contact TRIALWORLD through the web contact.
Warranty
The products for sale in TRIALWORLD are covered by the legal guarantee of 2 years from delivery, in accordance with the provisions of the regulations of consumers and users.
The consumer must inform TRIALWORLD of the lack of conformity within two months of becoming aware of it. For any questions or request for information, you can contact the TRIALWORLD Customer Service via email contact: tienda@trialworld.es
Modification of the general conditions of sale
In case of transfer of files by transfer of activity to a third party, TRIALWORLD undertakes to inform the user of the website beforehand. TRIALWORLD reserves the right to modify the general conditions of sale. In the event that one of the terms of the general conditions of sale is declared illegal or unenforceable by a court decision, the other provisions shall remain in force.
Jurisdiction and Jurisdiction
These General Conditions are governed by Spanish law. "The parties submit, at their option, for the resolution of conflicts and with waiver of any other jurisdiction, to the courts and tribunals of the domicile of the user."