Terms and Conditions

Terms and conditions of sale

General

Hereinafter, the General Conditions of Sale (hereinafter, "GCS") of the contractual relationship that has as its object the purchase and sale of products offered from the web page are established www.trialworld.es/tienda-trial/ owned by SOCIAL BALANCE (hereinafter, "SOCIAL BALANCE"), with ownership to SOCIAL BALANCE with CIF B84991360, Calle Rotterdam 12, Las Rozas - Madrid (Spain) and the natural or legal persons (hereinafter, "customer") who express their wish to purchase the said products by means of the request made via Internet, through this website. The customer's request constitutes the particular conditions to which these GCS are associated, which the customer must consult prior to the purchase of the product. The customer is shown through the website www.trialworld.es/tienda-trial/ these GCS, to read, print, file and accept them, and the customer may not purchase the product without such consultation. The customer will always have these GCS in a visible and freely accessible place on the website. The present GCS together with the request for the specific products made by the client imply the formalization of the purchase contract between SOCIAL BALANCE and the client that it affirms:

a) To have read, understood and accepted these General Terms and Conditions.

b) That he/she is a person of legal age and with full capacity to contract.

Applicable law and alteration of the GCS

These GCS are subject to the provisions of Law 7/1998, of April 13, 1998, on General Contracting Conditions, Law 26/1984, of July 19, 1984, General Law for the Defense of Consumers and Users, Royal Decree 1906/1999, of December 17, 1999, which regulates Telephone or Electronic Contracting with general conditions, organic Law 15/1999, of December 13, 1999, on the Protection of Personal Data, Law 7/1996, of January 15, 1996, on the Regulation of Retail Trade and Law 34/2002, of July 11, 2002, on Information Society Services and Electronic Commerce. SOCIAL BALANCE reserves the right to modify these GCS at any time, without prior notice to the customer, who in any case, is solely responsible for reviewing them as an essential prerequisite to the purchase of any product available through the TRIALWORLD STORE website. In any case, the GCS that were displayed on the website at the time the customer acquires the corresponding products will be considered valid and applicable.

Information on products offered for sale

The descriptions of the products offered by TRIALWORLD STORE on its website are based on the information provided by the brands and/or suppliers of the products. All data included in each product sheet and/or in its photograph are for information purposes only, therefore, in case of possible errors TRIALWORLD STORE undertakes to take all measures within its power to correct as soon as possible any errors or omissions after having been informed of them.

Ordering

Customers will be able to place their orders through the showcase of www.trialworld.es/tienda-trial/. To do so, they must guarantee that they are fully authorized to use the card or payment account provided. Only persons with the necessary legal capacity to enter into contracts relating to the kind of goods and services proposed on this website may place orders on SOCIAL BALANCE. The data stored by TRIALWORLD STORE constitutes proof of all transactions carried out between TRIALWORLD STORE and its customers. TRIALWORLD STORE will confirm to the customer, by email, that his order has been registered. The contractual information will be accepted by the buyer/customer at the time of purchase of the product, through the approval of the terms and conditions of purchase. In the event that TRIALWORLD STORE intends to use the email address provided by the customer as part of the subscription of their orders, to send subsequent commercial communications, as well as to communicate with the customer in case of incidents, doubts with the product or clarifications, it shall not expressly inform the customer or request their consent. Such consent may be revoked by the customer at any time it deems appropriate, by simply sending an e-mail to TRIALWORLD STORE in the mail: tienda@trialworld.es expressly indicating this will.

Delivery Arrangements and place of delivery

The products will be shipped to the shipping address that the customer has indicated during the ordering process. For purchases made in TRIALWORLD STORE shipments are made throughout Spain (including Ceuta, Melilla and Canary Islands), Europe, Asia and USA and Portugal (except Madeira and Azores). Import DUA, customs clearance and other special taxes (IGIC, IPSI...) are not included. For orders with destination outside the Spanish Iberian Peninsula, promotions related to shipping costs will not be applied. Orders with delivery to PO Boxes will not be accepted. In order to optimize the delivery to all parties, we thank the customer to indicate an address where the order can be delivered within normal working hours.

Delivery time

The delivery time in the Spanish Iberian Peninsula is 2 to 5 working days after the completion of the order if the products are in our warehouse. For Europe and the rest of the world this delivery time can vary between 3 days and 15 days, depending on the product. In the event that it is not in our warehouse, either by error in our inventory or because it is a product of low rotation where we rely on the manufacturer's stock, the specific delivery time will be indicated promptly to the customer. Delivery times are based on working days. In case of delay caused by force majeure, while the product is in the logistics phase, TRIALWORLD STORE will inform the customer of this circumstance. Delivery times are average times corresponding to the preparation and shipping times of the products, calculated on the basis of the estimated date of receipt of the goods in our warehouses. These times may vary depending on the destination. Each delivery is considered to have been made from the moment when the carrier makes the product available to the customer or the person authorized by the customer, which is materialized through the control system used by the carrier.

Precautions to be taken at the time of delivery

It is up to the addressee to check the shipments upon arrival, to express any observations and to submit any complaints he deems appropriate, he may even refuse the package, if the latter is likely to have been opened or if it shows clear signs of deterioration. These observations or complaints must be sent to the carrier and to TRIALWORLD STORE. If the products delivered do not conform in nature or quality to the specifications indicated on the delivery note, the customer must, under penalty of expiry, make his claims within 15 calendar days of delivery. In case of delay, breakage or receipt of an incomplete order, the customer may contact TRIALWORLD STORE through the web contact.

Withdrawal

1) Case studies for equipment, spare parts and accessories:

The customer has 14 calendar days to exercise his right of withdrawal. The withdrawal will result in a credit in the form of a check valid for future purchases in TRIALWORLD STORE for the value of the product price, but does not include any possible delivery charges by the customer to TRIALWORLD STORE.

The product must be in perfect condition and properly packaged, as far as possible with its original packaging and labeling, otherwise the product will suffer a depreciation that the customer will have to assume. The return may not take place in any case if the products supplied were clearly subject to use and provided that the use does not go beyond the mere verification of the good condition and operation of the same. There must be no writing, stickers or packaging tape on the product. The product must keep all the accessories with which it has been served and are typical of the brand. The return number must be clearly written on the outside where the shipping address is indicated. For sanitary and hygienic reasons we do not accept exchanges or returns of underwear or swimwear products.

No returns of electrical products will be accepted, whether previously used or not. All electrical products are delivered verified and in working order by the manufacturer, who is the one who determines the non-return of these products.

2) General case studies for motorcycles:

If the User is a consumer within the meaning of the General Law for the Defense of Consumers and Users and the present reservation or purchase of the vehicle has been made remotely or telematically (i.e. outside the commercial establishment of the Trialworld, the User shall have the right to withdraw from the contract within 14 calendar days from the date of invoicing of the vehicle. For the exercise of the right of withdrawal, the User shall communicate to theTrialworld your decision to withdraw from the Contract by e-mail to the following address: info@trialworld.es. Trialworld shall communicate to the User as soon as possible on a durable medium the receipt of such withdrawal.

In case of right of withdrawal Trialworld will reimburse the payments received by the Buyer as follows: (i) the value of 80% of the purchase value of the vehicle, understanding that there is a depreciation of the product as it is registered and therefore with a previous owner, causing an equity loss of Trialworld, (ii) shipping costs in the event that the User has expressly requested a delivery method other than the on-site delivery method at the facilities of Trialworld; (iii) the change of name (registration) in the event that it has already been carried out because the User has expressly requested that it be carried out immediately; and/or (iv) the limitation of the vehicle or any adaptation to the vehicle already carried out in the event that the User has expressly requested that it be carried out immediately. In addition, the User shall pay the return shipping costs. The refund shall be made without undue delay and, in any case, before 14 calendar days have elapsed from the date on which the User has been informed of the withdrawal decision and always conditional upon the return of the vehicle. For the refund of the amount, theTrialworld will use the same means of payment used by the User.

The vehicle to be returned must be in the same conditions of delivery, that is to say, without any mileage different from the delivery mileage, which in new motorcycles will be zero kilometers, with all its labels, documentation and, if applicable, accessory elements. Otherwise, the Right of Withdrawal shall not apply. In accordance with Article 108 of the General Law for the Defense of Consumers and Users, the User will also be responsible for the decrease in value of the goods resulting from a manipulation of them other than that necessary to establish their nature, characteristics or operation, and must, if necessary, pay such depreciation.

The exercise by the User of the right of withdrawal shall equally affect any eventual complementary contract. In the event that the vehicle has been financed, the withdrawal will imply, at the same time, the cancellation of the credit without any penalty for the User, according to the conditions of the bank.

Return or Exchange

Purchased products may be returned within 15 calendar days of receipt. There are two types of returns: - Return for Change of size or color. - Return due to TRIALWORLD STORE's error. TRIALWORLD STORE establishes the following procedure for returns or exchanges detailed below: The customer will have a period of 15 calendar days from the time of receipt to notify the return/exchange of your order or part thereof. This notification must be generated from the menu: My Account / Orders / View (Return). After choosing the items to return/exchange and sending the request, an automatic response will be generated indicating a return/exchange code and the steps to follow. The collection management can be done by the buyer (which will not involve additional costs) or by Trialworld (the cost of shipment from the customer's home to the facilities of Trialworld). Trialworld will pay by the same method of initial payment the amount corresponding to the product, not including the costs of the initial shipment. To receive the new product it is recommended to place a new order with the correct product.

Conditions for returning/exchanging a product:

The product must be in perfect condition and properly packaged, as far as possible with its original packaging and labeling, otherwise the product will suffer a depreciation that the customer will have to assume. The return may not take place in any case if the products supplied were clearly subject to use and provided that the use does not go beyond the mere verification of the good condition and operation of the same. There must be no writing, stickers or packaging tape on the product. The product must keep all the accessories with which it has been served and are typical of the brand. The return number must be clearly written on the outside where the shipping address is indicated. For sanitary and hygienic reasons we do not accept exchanges or returns of underwear or swimwear products.

No returns of electrical products will be accepted, whether previously used or not. All electrical products are delivered verified and in working order by the manufacturer, who is the one who determines the non-return of these products.

Warranty

Products for sale at TrialworldAre covered by the manufacturer's legal warranty, in accordance with consumer and user regulations. This warranty varies depending on the nature of the product. For example, motorcycles made of trialare considered competition vehicles as soon as the homologation kit is uninstalled or 30 days have passed since the invoice date, and are exempt from any manufacturer's warranty. The consumer must inform TrialworldOf the non-conformity within two months of becoming aware of it. For any questions or requests for information, you may contact the Customer Service Department at TrialworldThrough the contact email: tienda@trialworld.es

Prices

The prices of the products shown are indicated with all taxes included and excluding preparation and shipping costs. Shipping costs can be seen before finalizing the purchase and are shown separately, with an approximate amount for the Spanish Iberian Peninsula of 9.95€. In the rest of Spain or other countries of the world the shipping price will be quoted once the order is filled in, where Trialworld assess the final cost of shipping. There are bulky products that may incur an extra shipping cost. With regard to the comparative prices indicated next to the selling price, they are established using either the list price supplied by the supplier or the prices ascertained by the TrialworldAt one or more points of sale. In any case, TrialworldHas the supplier's consent to sell its products at the proposed prices. TrialworldReserves the right to modify these prices at any time, however, the products will be invoiced on the basis of the rates in force at the time of registration of the orders. The products shall remain the property of the supplier until the price is paid in full. TrialworldReserves the right to refuse any order from a customer with whom there is a dispute.

If a mistake is made with the price of a product,Trialworld will retain the right to refuse or cancel any order at the incorrect price. If the order has been confirmed and your credit card charged,Trialworld will immediately issue a charge for the incorrect price amount paid by the customer.

Product availability

The quantities of each product offered in TRIALWORLD are limited. The reservation of the products by the partners will be effective at the end of the purchase process, i.e. at the time of payment. In case of unavailability of a product once the order is placed and before the end of the shipping process of the sale in question, the customer will be informed by e-mail or telephone of the partial shipment or cancellation of his order. If the account had already been debited at the time of giving the information concerning the unavailability of the product, a refund will be made for the corresponding amounts, informing the customer about it by sending an e-mail. Initiated this procedure, TRIALWORLD will contact the customer by email and will proceed to refund the amount paid by the customer through the payment method used for the purchase or the one indicated at the time and as soon as possible

Payment

Payment for purchases is made by credit card, paypal, bizum or bank transfer. Accepted credit cards are: Visa and Mastercard. The amount of the purchases will be debited from the customer's bank account upon receipt of confirmation of authorization from the bank payment centers. In the event of a refusal by the bank, the order will be automatically cancelled. In the event that the purchase has actually been made by the customer who demands the cancellation of the charge, the customer must compensate TRIALWORLD for any damages caused by the cancellation.

Modification of the general terms and conditions of sale

In case of transfer of files by transfer of activity to a third party, TRIALWORLD undertakes to inform the user of the website beforehand. TRIALWORLD reserves the right to modify the general conditions of sale. In the event that one of the terms of the general conditions of sale is declared illegal or unenforceable by a court decision, the other provisions shall remain in force.

Jurisdiction and Competence

These General Conditions are governed by Spanish law. "The parties submit, at their option, for the resolution of conflicts and waiving any other jurisdiction, to the courts and tribunals of the domicile of the user."