Return request and shipping conditions

Shipping and Returns

How to request a return or exchange?

Purchased products may be returned within 30 calendar days of receipt.

* We do not accept returns of electrical equipment. 

To complete a return you must follow the following steps:

1) Enter “my profile” in this icon located at the top right, logging in with your credentials. 

- If your order is within the return period it will allow you to enter your order and select the product you want to return or exchange. 

2) Once the return request is completed, the Trialworld team will receive the notification and within 72 hours we will tell you the steps to follow, depending on whether you want to return or exchange the product. 

Product return or exchange from outside Spain.

There are two options for returning a product:

1) If the customer sends the products by his own means, a refund will be made of the economic amount paid for the product in the initial invoice, not including shipping costs. 

2) If the customer prefers Trialworld to pick up the product, we will refund the amount paid for the product in the initial invoice, subtracting an additional 12€ in the case of any product or merchandise of small or medium size, and 15€ in the case of boots, helmets or bulky merchandise. 

Conditions for returning/exchanging a product:

The product must be in perfect condition and correctly packaged, as far as possible with its original packaging and labeling, otherwise the product will suffer a depreciation that the customer will have to assume. The return may not take place in any case if the products supplied were clearly subject to use and provided that the use does not go beyond the mere verification of the good condition and operation of the same. There must be no writing, stickers or packaging tape on the product. The product must keep all the accessories with which it has been served and are typical of the brand. The return number must be clearly written on the outside where the shipping address is indicated. For sanitary and hygienic reasons we do not accept exchanges or returns of underwear or swimwear products.

Delivery Arrangements and place of delivery

The products will be sent to the shipping address indicated by the customer during the order process. For purchases made in TRIALWORLD STORE we ship to Spain (including Ceuta, Melilla and Canary Islands) and Portugal (except Madeira and Azores). DUA Import, customs clearance and other special taxes (IGIC, IPSI ...) are not included. For orders destined for the Canary Islands, Ceuta and Melilla will not apply promotions related to shipping costs. Orders with delivery to PO Boxes will not be accepted. In order to optimize the delivery to all parties, we thank the customer to indicate an address where the order can be delivered within normal working hours.

Delivery time

The delivery time is 3 to 5 working days after the completion of the order if the products are in our warehouse for orders in Spain and Portugal. If the products are not in our warehouse, the specific delivery time will be promptly indicated to the customer. Delivery times are based on working days. In case of delay caused by force majeure, while the product is in the logistics phase, TRIALWORLD STORE will inform the customer of this circumstance. Delivery times are average times corresponding to the preparation and shipping times of the products, calculated on the basis of the estimated date of receipt of the goods in our warehouses. These times may vary depending on the destination. Each delivery is considered to have been made from the moment when the carrier makes the product available to the customer or the person authorized by the customer, which is materialized through the control system used by the carrier.

Precautions to be taken at the time of delivery

It is up to the addressee to check the shipments upon arrival, to express any observations and to submit any complaints he/she deems appropriate, he/she may even refuse the package if it is likely to have been opened or if it shows clear signs of deterioration. These observations or complaints must be sent to the carrier and to TRIALWORLD STORE. If the products delivered do not conform in nature or quality to the specifications indicated on the delivery note, the customer must, under penalty of expiry, make his claims within 15 calendar days of delivery. In case of delay, breakage or receipt of an incomplete order, the customer may contact TRIALWORLD STORE through the web contact.

Withdrawal

The customer has 15 calendar days to exercise their right of withdrawal (for purchases from November 25 will be until January 15). The withdrawal will result in a refund of the product in the format in which the purchase was initially made, subtracting in any case the charge for shipping costs, regardless of whether this postage has been free when exceeding 85 € of purchase amount.

The product must be returned with its original packaging and labeling, otherwise the product will suffer a depreciation that the customer will have to assume. The return may not take place in any case if the products supplied were clearly subject to use and provided that the use does not go beyond the mere verification of the good condition and operation of the same. It must not present writings, stickers or packing tape.

The product must keep all the accessories with which it has been served and are typical of the brand. The return number must be clearly written on the outside where the shipping address is indicated. For sanitary and hygienic reasons we do not accept exchanges or returns of underwear or swimwear products.

Warranty

The products for sale in TRIALWORLD STORE are covered by the legal guarantee of 2 years from delivery, in accordance with the provisions of the rules of consumers and users. The consumer must inform TRIALWORLD STORE of the lack of conformity within two months of becoming aware of it. For any questions or requests for information, you can contact TRIALWORLD STORE Customer Service via the contact email: tienda@trialworld.es